Privacy Policy for RI Locksmith Service

Effective Date: 06/04/2025

At RI Locksmith Service, we value your trust and are committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, store, and safeguard your data when you visit our website (https://rilocksmithservice.com) or use our services. By accessing our website or engaging with our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal and non-personal information to improve our services and ensure a smooth customer experience.

a. Information You Provide Directly

We collect information you provide when you:

• Fill out forms on our website (e.g., contact forms or service requests).

• Contact us via phone, email, or live chat.

• Schedule a service or make a payment.

This information may include:

• Full Name

• Phone Number

• Email Address

• Physical Address (e.g., for service visits)

• Payment details (credit card information, billing address, etc.)

• Other information relevant to your inquiry or service request.

b. Information Collected Automatically

When you visit our website, certain information is automatically collected:

• Device Information: IP address, browser type, operating system, and device identifiers.

• Usage Data: Pages visited, time spent on the site, referring/exit URLs, and search terms used.

• Cookies and Tracking Data: Data collected through cookies and other tracking technologies (see Section 6 for details).

c. Information from Third Parties

We may receive information from:

• Analytics Services (e.g., Google Analytics): Data about how you interact with our site.

• Payment Processors: Information about transactions for billing and fraud prevention.

• Social Media Platforms: Information you provide by interacting with our social media accounts.

2. How We Use Your Information

We use your information to deliver, improve, and promote our services. Specific uses include:

a. Service Delivery

• Scheduling and performing garage door repair or installation services.

• Communicating with you about appointments, estimates, and updates.

b. Customer Support

• Responding to inquiries and resolving issues.

• Sending confirmation emails, receipts, or invoices.

c. Marketing and Communication

• Sending promotional materials and special offers (if you opt-in).

• Conducting surveys to improve our services.

d. Website Optimization

• Monitoring website performance and user behavior to enhance functionality.

• Ensuring the security and reliability of our website.

e. Legal Compliance

• Complying with applicable laws, regulations, and legal processes.

• Preventing fraudulent or unauthorized activities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:

a. With Service Providers

We may share your data with trusted third-party vendors who assist us in delivering our services:

• Payment processors

• Marketing agencies

• IT support providers

• Logistics and dispatch services

b. For Legal or Safety Reasons

We may disclose information if required to:

• Comply with a legal obligation or government request.

• Protect our rights, privacy, safety, or property.

• Prevent fraud or address security concerns.

c. Business Transfers

If our business is merged, acquired, or sold, your data may be transferred to the new owner.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Transactional Data: Retained for legal and accounting purposes.

• Marketing Data: Retained until you opt-out.

• Website Usage Data: Retained for analytics and performance monitoring.

When your data is no longer needed, we securely delete or anonymize it.

5. How We Protect Your Information

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

• Encryption: SSL/TLS encryption for data transmitted online.

• Access Controls: Restricted access to personal data on a need-to-know basis.

• Regular Audits: Frequent reviews of our systems to ensure compliance with security standards.

While we take every precaution to protect your data, no system is completely secure. We encourage you to take steps to protect your information, such as using strong passwords and avoiding sharing sensitive data over unsecured channels.

6. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and collect usage data.

a. Types of Cookies

• Essential Cookies: Necessary for basic website functionality.

• Analytics Cookies: Help us understand how visitors interact with our site.

• Marketing Cookies: Enable personalized advertisements and retargeting.

b. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of these sites. We encourage you to review their policies before sharing any information.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the information promptly.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the data we hold about you.

• Correction: Correct inaccurate or incomplete information.

• Deletion: Request the deletion of your personal data, subject to legal obligations.

• Opt-Out: Unsubscribe from promotional communications.

• Data Portability: Receive your data in a commonly used electronic format.

To exercise these rights, please contact us (details below).

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

RI Locksmith Service
Email: rilocksmithservice@gmail.com
Phone: (401) 210-2679
Website: https://rilocksmithservice.com